Terms and Conditions – Onlitech Kenya
Effective Date: [Insert Date]
Welcome to Onlitech. These Terms and Conditions govern your use of our website (https://onlitech.co.ke), purchases made through our platform, and any services provided by Onlitech. By accessing or using our website, you agree to be bound by these terms.
1. General Overview
Onlitech is a registered Kenyan business that provides electronics, software solutions, and e-commerce services. We serve both individuals and businesses locally and across Kenya.
2. Eligibility
To use our website or purchase our products/services, you must:
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Be at least 18 years old or have parental consent
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Provide accurate and complete information when placing orders
3. Products and Services
We offer:
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Consumer electronics (e.g., laptops, accessories, networking devices)
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Business software and POS solutions
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Custom integration and support services
All product specifications, descriptions, and prices are subject to change without notice.
4. Orders and Payments
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Orders are processed upon receipt of full or partial payment (as agreed).
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Payment methods accepted: M-Pesa.
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Onlitech reserves the right to refuse or cancel any order at its discretion.
5. Shipping and Delivery
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We offer delivery for free for orders above Ksh 10,000 within Nairobi or across Kenya at the market-rate fee, typically within 1–3 business days for in-stock items.
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Delivery timelines are estimates and not guaranteed.
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Any delivery delays caused by third-party couriers are not the responsibility of Onlitech.
6. Returns and Refunds
Please review our Return & Refund Policy for details.
In summary:
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Returns accepted within 15 days for eligible items.
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Refunds processed once products are inspected and approved.
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Software solutions and custom integrations are non-refundable unless proven faulty.
7. Warranty and Support
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Hardware products come with manufacturer or seller warranties (usually 6 months).
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Warranty does not cover physical damage, water damage, or misuse.
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For technical support, contact our team via support@onlitech.co.ke
8. Intellectual Property
All content on the Onlitech website is the property of Onlitech or its partners and is protected by copyright. You may not copy, reproduce, or distribute our content without permission.
9. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt to access secured areas without authorization
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Submit false or misleading information
10. Privacy
Your use of our site is also governed by our Privacy Policy. We take your data seriously and handle it according to Kenyan data protection laws.
11. Limitation of Liability
Onlitech is not liable for any direct, indirect, or incidental damages arising from your use of our site or products. All services are provided “as-is” and “as available.”
12. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page, and your continued use of our services means you accept the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved through arbitration or in Kenyan courts.
14. Contact Us
If you have any questions about these Terms, please contact us:
📧 Email: support@onlitech.co.ke
📞 Phone: +254 784 713 329