Policy

Onlitech Policies – Privacy & Return Policy

At Onlitech, your trust is important to us. This policy page outlines how we protect your personal data and how we handle returns and refunds. By using our website (https://onlitech.co.ke) or purchasing from us, you agree to these practices.

🔒 1. Privacy Policy

1.1 What Information We Collect

We may collect the following:

  • Your name, email, phone number

  • Billing and shipping address

  • Payment details (handled securely by third-party providers)

  • Website usage data (IP address, browser type, pages visited)

1.2 How We Use Your Information

We use your data to:

  • Fulfill your orders and deliver products

  • Provide customer support

  • Improve our website and services

  • Send updates or offers (only with your consent)

1.3 Data Security

We protect your data with:

  • SSL encryption

  • Secure servers and firewalls

  • Access control measures

Your data is never sold. We only share it with trusted service providers like delivery partners and payment processors.

1.4 Your Rights

You can:

  • Request access to your data

  • Ask for corrections or deletions

  • Opt out of marketing emails

  • Lodge a complaint with Kenya’s Data Protection Commissioner

🔁 2. Return & Refund Policy

2.1 Returns

You may return eligible products within 7 days of purchase if:

  • The item is unused and in original condition

  • You provide proof of purchase

  • The return is requested within the time window

Note: Buyer is responsible for return shipping unless the item is defective or incorrect.

2.2 Refunds

  • Refunds are issued after we inspect returned items

  • Processing time: 3–7 business days

  • Refunds are made via the original payment method

Non-refundable items include:

  • Software

  • Custom software services and integrations

  • Downloadable digital products

2.3 Exchanges

We allow exchanges for defective or incorrect products. Contact us within 48 hours of delivery to arrange a replacement.

📞 Contact Us

For returns, privacy inquiries, or assistance, reach out to us:

📧 support@onlitech.co.ke
📞 +254 784 713 329
📍 Onlitech, Nairobi, Kenya

Onlitech – Secure, Reliable, and Customer-Focused.

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