Frequently Asked Questions (FAQs) – Onlitech Kenya
Welcome to our FAQ section. Below are answers to the most common questions about our electronics, software services, delivery, and more. If you can’t find what you’re looking for, feel free to contact us.
🔌 General Questions
Q: What does Onlitech do?
A: Onlitech is a Kenyan-based company that sells electronics and provides custom software solutions, including POS system setup and e-commerce development.
Q: Where are you located?
A: We are based in Nairobi, Kenya, and offer delivery and support services countrywide.
💻 Products and Services
Q: What products do you sell?
A: We sell laptops, desktops, accessories, networking equipment, and more — from trusted brands like HP, Lenovo, Dell, and others.
Q: Do you offer software installation or support?
A: Yes, we provide software installation, support, and custom integrations — especially for business tools like POS, and more.
Q: Can I request a custom business solution?
A: Absolutely. We work with businesses to deliver tailored software, POS systems, and hardware packages. Contact us to discuss your needs.
🚚 Orders & Delivery
Q: How do I place an order?
A: You can order directly from our website, WhatsApp, or by calling us. We will confirm your order, delivery details, and payment method.
Q: Do you deliver outside Nairobi?
A: Yes, we offer nationwide delivery across Kenya through trusted courier partners at market-rate fees.
Q: How long does delivery take?
A: Orders within Nairobi typically arrive within 24–48 hours. Other regions may take 2–4 business days.
💳 Payments & Warranty
Q: What payment methods do you accept?
A: We accept M-Pesa and cash on delivery (in select areas).
Q: Do your products have warranty?
A: Yes, most products come with a 6 month warranty. Warranty coverage will be indicated in the product description.
Q: Do you offer refunds?
A: We have a clear Return & Refund Policy. Items may be returned within 7 days if eligible. Software and custom work are non-refundable.
🛠️ Tech Support & Help
Q: What if my device has a problem after purchase?
A: Contact our support team via support@onlitech.co.ke or WhatsApp. We’ll troubleshoot or guide you through the repair process.
Q: Can you help me set up my POS system?
A: Yes, we offer full remote and on-site setup support for POS and software integrations.
🌐 Website & Online Services
Q: Can I create an account to track my orders?
A: Yes, you can register for a customer account to view past orders, track deliveries, and save favorite products.
🤝 Still Need Help?
If your question isn’t listed here, please Contact Us or email us at support@onlitech.co.ke. Our team is always ready to assist you.